Privacy Policy

1. Introduction

Darjibhai (“we”, “us”, or “our”) is a bespoke tailoring service based in Rajkot, Gujarat, offering custom garment stitching, alterations, and doorstep measurement visits for men, women, and children. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how long we keep it, and what choices you have. By using our website, booking an appointment, creating a customer account, or placing an order with us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information depending on how you interact with Darjibhai:

Information you provide directly

• Contact details: full name, phone number, email address, and delivery/pickup address in Rajkot.
• Appointment & order details: preferred visit time, order type (new garment or alteration), product category, fabric preferences, and special instructions.
• Measurement data: body measurements taken during home visits for accurate tailoring.
• Account credentials: phone number and password if you register for a customer account to view orders.
• Reference images: photos or design references you share for custom stitching (including via pickup forms or attachments).

Information collected automatically

• Basic technical data such as browser type, device information, IP address, and pages visited on our website.
• Session and security data (e.g. CSRF tokens) required to operate the website safely.
• Cookies or similar technologies used to remember login sessions and improve site performance.

3. How We Use Your Information

We use your information for legitimate business purposes, including to:

• Schedule and conduct free home measurement visits across Rajkot.
• Process tailoring orders, alterations, pickups, and deliveries.
• Communicate with you about appointments, order status, fittings, and delivery updates.
• Maintain your customer profile and order history in our system.
• Provide customer support via phone, Instagram, or other channels you contact us through.
• Improve our services, website experience, and internal operations.
• Comply with applicable laws and respond to lawful requests.

4. Home Visits & On-Site Measurements

When our tailor visits your home or office, we record measurements and order-related notes necessary to complete your garment. This information is stored securely in our order management system and is accessible only to authorised Darjibhai staff and assigned master tailors involved in fulfilling your order.

If you share fabric samples, existing garments for alteration, or reference photos during a visit, we handle those materials solely for the purpose of completing your order.

5. Sharing of Information

We do not sell your personal information. We may share limited information only when necessary:

• With master tailors, pickup partners, or delivery personnel assigned to your order.
• With technology service providers who host or support our website and order systems, under confidentiality obligations.
• When required by law, court order, or government authority.
• To protect the rights, safety, and property of Darjibhai, our customers, or others.

6. Data Retention

We retain your personal information and order records for as long as needed to fulfil our services, maintain your account, resolve disputes, and meet legal or accounting requirements. Measurement data may be kept on file to assist with future orders or alterations at your request.

7. Data Security

We implement reasonable administrative and technical safeguards to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You may have the right to:

• Request access to or correction of your personal information.
• Update your profile details through your customer account (where applicable).
• Ask us to delete certain information, subject to legal and operational requirements.
• Opt out of non-essential marketing communications.

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.

9. Children’s Privacy

We stitch garments for children at the request of parents or guardians. We do not knowingly collect personal information directly from children without parental involvement. If you believe we have collected a child’s information in error, please contact us so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party platforms such as Instagram or Facebook. We are not responsible for the privacy practices of those external sites. We encourage you to review their policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our services after updates constitutes acceptance of the revised policy.